Returns & Personalised Orders
Our jewellery is personalised to order. Because personalised products are made specifically for you, we cannot usually accept returns for change of mind, choosing the wrong item, or personalisation details supplied incorrectly by you.
This does not affect your statutory rights.
If your order arrives damaged, faulty, incorrect, or with a production error, please contact us with your order details and photographs where appropriate so we can arrange a suitable replacement, refund or other remedy.
If your parcel is confirmed lost in transit, we will arrange an appropriate replacement or remedy.
Please check product details and personalisation carefully before placing your order.